Q: Are the photos we see on the website the exact plant we’re receiving?
A: Close to it! We take our own stock photos for a general reference of the plant you’re buying, and if there are any notable differences we will reference them with new photos or comments in the plant description. However, for rarer plant species we will typically take new photos!
Q: How come some plants are much more expensive than others?
A: We strive to consistently carry a variety of common and uncommon plants, hence the spectrum of price. Uncommon plants can include variegated plants, plants that are difficult to acquire, or have abnormalities that make a plant extra unique!
Q: How far do you ship?
A: We ship nationwide throughout the US!
Q: What happens if my plant gets lost in the mail? What happens if my plant arrives damaged or dead?
A: In an instance where your plant is lost in the mail, arrives with irremediable damage, or any other concern regarding your new plant or experience, please email us within 5 days of package retrieval date at firstname.lastname@example.org. We will provide a link to a Zoom video call to consult damage and if applicable, full refunds OR replacements of plants will be provided depending on inventory availability. If Zoom is unavailable to you, detailed pictures sent via email or Instagram are also okay! Due to the unique nature of each plant we sell and ship, some plants will experience more shipping shock than others. This 5 day time frame allows time for the plant to adjust to its new home!
Q: When can I expect to receive my plant?
A: Shipping days are Mondays & Wednesdays. If you provide an email address during the checkout process, tracking information will be sent via email once it's sent out. Feel free to reach out if you are concerned about shipping times!